Making a complaint
If you would like to make a complaint, please get in touch and we will investigate your concerns.
International payments
Phone
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 203 6 333 333. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email
Please email us at complaints@bloomsburymoney.com
Post
If you prefer, you can write to us at Bloomsbury Money, 4-4a, Bloomsbury Square, WC1A 2RP, London
Cards
Phone
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 203 6 333 333. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email
Please email us at complaints@bloomsburymoney.com
Post
If you prefer, you can write to us at Bloomsbury Money, 4-4a, Bloomsbury Square, WC1A 2RP, London
Opening hours
Phone lines are open
Monday to Thursday 9:00am - 5:00pm
Friday 9:00am - 4:00pm
(closed weekends and bank holidays)
Responded to 7 days per week, 365 days per year
What happens next
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Financial Ombudsman Service Details
Financial Ombudsman Service, Exchange Tower, E14 9SR, London
Phone
0800 0234567
Email
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
Making a complaint
If you would like to make a complaint, please get in touch and we will investigate your concerns.
International payments
Phone
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 203 6 333 333. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email
Please email us at complaints@bloomsburymoney.com
Post
If you prefer, you can write to us at Bloomsbury Money, 4-4a, Bloomsbury Square, WC1A 2RP, London
Cards
Phone
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 203 6 333 333. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email
Please email us at complaints@bloomsburymoney.com
Post
If you prefer, you can write to us at Bloomsbury Money, 4-4a, Bloomsbury Square, WC1A 2RP, London
Opening hours
Phone lines are open
Monday to Thursday 9:00am - 5:00pm
Friday 9:00am - 4:00pm
(closed weekends and bank holidays)
Responded to 7 days per week, 365 days per year
What happens next
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Financial Ombudsman Service Details
Financial Ombudsman Service, Exchange Tower, E14 9SR, London
Phone
0800 0234567
Email
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
Making a complaint
If you would like to make a complaint, please get in touch and we will investigate your concerns.
International payments
Phone
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 203 6 333 333. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email
Please email us at complaints@bloomsburymoney.com
Post
If you prefer, you can write to us at Bloomsbury Money, 4-4a, Bloomsbury Square, WC1A 2RP, London
Cards
Phone
We are happy to talk to you on the phone and you can raise a complaint there.
Call us on +44 (0) 203 6 333 333. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
Email
Please email us at complaints@bloomsburymoney.com
Post
If you prefer, you can write to us at Bloomsbury Money, 4-4a, Bloomsbury Square, WC1A 2RP, London
Opening hours
Phone lines are open
Monday to Thursday 9:00am - 5:00pm
Friday 9:00am - 4:00pm
(closed weekends and bank holidays)
Responded to 7 days per week, 365 days per year
What happens next
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Financial Ombudsman Service Details
Financial Ombudsman Service, Exchange Tower, E14 9SR, London
Phone
0800 0234567
Email
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk